Frequently Asked Questions

If you can’t find what you are looking for here, feel free to send us an email. 

What time can I check-in?

Check-in is open from 2pm until 8pm. Check-out is 12pm. If you wish to check-in earlier or check-out later, you may leave luggage in Reception.

How do I get to Lembongan?

Lembongan can be reached by boat from Bali, Lombok, Nusa Penida and the Gili Islands. We are happy to arrange transfers on behalf of our guests; check out our Getting to Lembongan page for more information.

What is the best way to explore the islands of Lembongan and Ceningan?

The easiest way to explore the island is via scooter; it gives you the most freedom! It is possible to see most of the main sites in one afternoon if you are only here for a day, otherwise take it slowly and go exploring. The Twin Island staff can assist with scooter rental, just ask when you need one.

Where is the nearest beach?

Twin Island Villas is located on the hillside with a view facing towards Nusa Ceningan and as such, we are not on the beach. The nearest beaches are at Mushroom bay or Sandy Bay and are a 10 minute scooter ride away from Twin Island.

Is it possible to snorkel off any of the beaches around Lembongan / Ceningan?

The best spots for snorkelling are only accessible by boat but snorkelling from the beach is possible in the Mangroves. The Mangroves is a 20-30 minute scooter ride from Twin Island Villas. Twin Island Dive is able to organise snorkelling trips for guests.

What should I wear while exploring the island?

It is important while you are on land that you are respectful of the local culture. Men should be wearing a top and woman should keep their bikinis / swimsuits covered while away from the beach, even while riding around on scooters. Topless sunbathing is considered very disrespectful. When entering an Indonesian home or temple, it is polite to remove footwear.

What is the weather like in Lembongan?

May is the hottest month in Bali with an average temperature of 28°C and the coolest is January at 26°C. August has the most daily sunshine averaging 10 hours a day. The wettest month is January with an average of 90mm of rain falling at intervals but it is also the warmest month to swim in the sea when the average sea temperature is 29°C.

Is Twin Island Villas LGBTQ+ friendly?

Absolutely! Everyone is welcome here, without judgement or prejudice.

Are there ATMs on the island?

There are now a number ATMs on Lembongan; two in Jungut Batu village and three in Mushroom Bay. From Twin Island Villas, the closest ATM is a 10 minute scooter ride to Mushroom Bay. Please note that they are not very reliable and often empty of money during high season (July – September) so please bring some cash from Bali for emergencies.

Can I use a Credit Card at shops / restaurants / hotels on the island?

Most of the larger resorts and restaurants will accept Visa and MasterCard, the smaller local ‘Warungs’ will most likely require payment in cash. Credit Card payments usually carry a 3% bank charge. All food and beverages consumed at Twin Island Villas can be purchased with a credit card but please pay for scooter rental in cash.

Are there any money changers on Lembongan?

There are money changers on the island, but they are not official, from a bank or Western Union. The exchange rate is typically less favourable than in Bali so it is better to change money before arriving Lembongan.

What Visa do I need to visit Indonesia / Bali / Lembongan?

As of 2016, Indonesia issued ‘visa free’ rules for 169 countries. (check here for a full list of countries). If you are a National of one of the 169 countries, you do not need a visa to visit Indonesia. You can be in country for a maximum of 30 days. If you are intending to stay longer than 30 days, you may be able to apply for a 60 day visa in your home country, prior to arriving in Indonesia. If not, you will need to purchase a ‘Visa on Arrival’ at the airport, before you pass through immigration. This Visa on Arrival is only valid for 30 days, but can be extended for a further 30 days; be sure to visit an Immigration Office in Bali (before the initial 30 days are up) to start your visa extension process. Please note that fines are applicable if you overstay on your visa so better to plan carefully!

Is there a pharmacy / hospital / clinic in Lembongan?

Yes, there is one clinic in Jungut Batu village and one in Mushroom Bay, both are open 24 hours a day. There is also a pharmacy inside the clinic that stocks medical supplies and medicines. Small convenience stores around the island stock basic toiletries, first aid items and pain killers.

For any major emergency, it is possible to be evacuated, by boat, to one of the larger hospitals in Bali.

How do I get to Penida from Lembongan?

Tickets are on sale for Rp 60,000 (one-way) by the Yellow Bridge, in the channel between Lembongan and Ceningan. These are not commercial transfer boats and as such, there are no set departure times; you may have to wait for other people to arrive and fill the boat. Boats typically operate from 7am until 5pm.

How fast is the internet on the island?

Most hotels and guest houses on the island have free WiFi available for guests, Twin Island Villas included. There are no internet cafes on the island but a lot of restaurants have free WiFi also. You will find that the internet is not as fast as back home or in Bali, most WiFi connections are fine for checking emails and social media but not so good for streaming music and videos! Use this as an opportunity to disconnect yourself from the world and enjoy the peace and quiet : )

Are the Plunge Pool Bungalows suitable for ladies wearing the hijab?

Unfortunately we do not recommend our Bungalow with Plunge Pool for guests who would like complete privacy in the pool area; the pools can sometimes be visible from other areas and are therefore not suitable for ladies wearing the hijab.

What is Twin Island Villas’ cancellation policy?

Please refer to your booking confirmation as the policy may change for seasonal promotions.